Frequently Asked Questions

Reservation Questions
(1)How can I make a reservation with Angel Limos?
Reservations can be made on our secure Web site at www.angel-limos.com or you can call our toll free number at 800. 526.9734 Or call us at 203.355.1755.
(2) Do you offer World Wide service?
Yes. We service about 500 cities and 5000 airports all over the world. You can find the listings on our web site, or you can call our reservation lines and inquire about your destination. On some of these locations we require a 12-hour notice. You can book all legs of your travel with one visit to our web site, or in one telephone call to our office.
(3) What types of vehicles can I reserve?
Angel Limos offers an extensive array of vehicles, which can accommodate from a single passenger to very large groups. You can reserve a Standard Town Car, SUV, 14-passenger van, Stretch Limousines or up to 56-passenger coaches. You can view all types of vehicles on our web site.
(4) Can I use my account to reserve on the web site?
We encourage you to book your reservations on our web site. If you have an account with Angel Limos, we will give you a 3% discount* for every order reserved on the web site. And you can use your account for any trip, anywhere. You always get a copy of your order and a confirmation number when you provide us with your e-mail address. You can modify the orders right from the e-mail or from the web site.
(5) Can I build a profile for future usage?
Yes. After you book your first order our system will let manage your reservations, preferences, save addresses and contact information, simplifying your reservation process
(6) What type of information do I need to provide for the reservation?
We need the passenger's name, a contact number, pick up address, destination, how many passengers and the form of payment. Also, any special travel needs, such as pets, car seats, wheel chair accessible vehicle, etc.
(7) Do you provide service on a "per hour" basis?
Yes. If you need to run errands, move from one meeting to another, go shopping, etc., you can hire a vehicle and pay an hourly rate. There is a 2-hour minimum in Stamford CT. New York and you'll need to check minimums in other cities. If you need the vehicle for an extended length of time, you can e-mail or fax the itinerary to us, and we will accommodate your requests.
*A 3-hour minimum will be applied to hourly jobs in the 4 boroughs outside Manhattan.
(8) What is Angel Limos cancellation policy?
For all New York Tri-State Area pickups we require a 2-hours notice. For all other trips, you will get the cancellation notice after you place the order, with your e-mail confirmation of your order.

Airport Service
(1) Does Angel Limos provide meet and greet service at Airports?
Yes. You can request a Meet and Greet service (Inside pickup) and your chauffeur will wait for you at baggage (domestic flights) or outside Customs (International flights) with an Angel Limos sign and your name on it.
(2) Is there an additional cost for Meet and Greet service?
Not, the client pays the parking fee at the airport only, because the driver must park his vehicle.
(3) Does Angel Limos provide free wait for airport pick-ups?
Yes. You get 30 minutes free wait for Domestic flights and 45 minutes free wait for International flights. We check the arrival time with your airline, and change your order to reflect the new arrival time. Your free wait starts from that time.
If it takes you longer to retrieve your luggage, or if you come out later than the allotted free wait, you will be charged for waiting time.
(4) Does Angel Limos check flights for arrival times?
Yes. Angel Limos will verify the arrival time for your flight. As long as you remain on the same airline and flight, you do not need to contact Angel Limos-we will check the flight. Only in the event that you changed airline, or flight, will you need to call Angel Limos and give us the new information for your pick up.

Payment Method
(1) How do I open an account?
You can either do it on our web site, or contact our office at 1-800-526-9734. Or you can e-mail your request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
(2) Does Angel Limos accept credit cards?
Yes. We accept all major credit cards. When you book your reservation we obtain approval from the credit card company, and your card will be charged only after completion of your trip.
(3) Does Angel Limos accept cash calls?
Yes, we do. But for pickups outside Manhattan, or "Live Call" jobs, we require a credit card backup for your order.
(4) Can I book a vehicle for someone else and pay for it?
Yes. You can reserve service for other passengers and pre-pay for it by authorizing Angel Limos to charge the trip to your credit card (you will need to fill up a pre-payment form). Or, if you book it well in advance, you can pay by check, as long as it clears before pickup date.
(5) Does Angel Limos accept checks?
No checks will be accepted by any of our chauffeurs. You can pre-pay by check, as long as it clears before your scheduled ride.
(6) How can I get a receipt for my trip?
If you pay by cash, please ask your chauffeur to provide a receipt when you arrive at your destination. If paying by a credit card, or charging to your Angel Limos account, please take one copy of the voucher and use that as a receipt.
If you need a receipt after you have been dropped of, please call our billing office, or Customer Service department, give them your confirmation number and they will either fax or mail you the receipt. Alternatively, once the job is closed, you can download your signed voucher from our website. Just Log in, and select "Get Receipts".

Callbacks and Wait Charges
(1) Will Angel Limos call the passenger when the vehicle is on location?
Yes. Our system will notify the client when the vehicle is assigned, and when the driver puts himself on location; the client will get a second call informing that the vehicle is on location.
(2) What happens if I don't get a callback?
The client is responsible for being in the vehicle at the time of pick up, even if client did not receive a call from Angel Limos. Angel Limos can't be responsible for calls, which are not going through, or when a client provides a telephone for callbacks that is not working, or that's going to voice mail.
Wait charges will apply from the scheduled time of pickup.

Vehicle Issues
(1) Does Angel Limos supply car seats for kids?
Yes. There is a charge for this service, as we can't have car seats stored in the vehicles. The driver will have to travel to our office, pick up the proper seat/s and go to your address.
(2) Must we have the child in a car seat?
As per NYC Taxi and Limousine Commission rules, it is not mandatory. You can request a car seat if you feel more secure, but there will be a charge for it.
(3) Must we wear seat belts?
NYC Taxi and Limousine Commission rules exempt the drivers and passengers in Taxis and Black Cars from having to wear seat belts. Please feel free to use one if you wish.
(4) Does Angel Limos allow smoking in the vehicles?
No. The driver and the passengers by the NYC Taxi and Limousine Commission prohibit smoking. All vehicles must be clean and smoke free at all times. Your chauffeur will be subject to a summons and fine if he/she lets you smoke in the vehicle.
(5) Does Angel Limos allow luggage to be stored in the vehicles?
No. All baggage must fit in the trunk, or you should order a larger vehicle, such as an SUV, a Stretch Limo or a full size van. If you want to keep baggage in the vehicle after the chauffeur is to drop you off, you will be charged the hourly rate applicable for that vehicle, because we won't be able to assign this vehicle to any other client, as long as your belongings remain there.
(6) Does Angel Limos allow pets in the vehicles?
Yes. A small pet can go in a sedan, providing it's in a kennel or a carrier. Otherwise an SUV should be ordered. For all big pets, an SUV must be ordered. The only exception will apply to Service Dogs.
(7) What is the capacity of your vehicles?
Sedans: up to 4 passengers, and three 27" bags.
Minivan and SUV: up to 6 passengers and 4 bags. If less people, more bags will fit.
Full size van: 13 passengers
Stretch Limousines: 6, 8 or 10 passengers
Coaches: Anywhere from 15 to 56 passengers

Lost and Found
We are not responsible for items left in the vehicle. Please be sure to inspect your belongings, the back of the vehicle and the trunk, before dismissing your chauffeur. As a courtesy to our clients, we will make any effort to locate your "lost" items. We will send them to you at you own expense, or you are welcome to have it picked up from our offices.